3CX Professional Edition – 16 Simultaneous Calls with Call Center Edition – 3CXCCPRO
3CX is a Windows Based Phone System. The Mini Edition will handle up to 16 Simultaneous calls. This Includes 1 Year Software Upgrade Insurance.
The 3CX Call Center Edition includes all of the standard 3CX features while adding additional call center functionality including:
- Additional Queue Ring Strategies
- Queue Call-Back Options
- Agent Wrap-Up Time
- Queue Statistics
- Notify Queue Manager when caller has been waiting in the queue for xx seconds
- Notify Queue Manager when Callack is made
- Notify Queue Manager if Callack fails
Evolve your communications with 3CX Phone System for Windows – an IP Phone System that completely replaces your proprietary PBX, supports standard SIP soft/hard phones, VOIP services and traditional PSTN phone lines. 3CX Phone System is far less expensive than a traditional PBX and can reduce call costs substantially by using a VOIP service provider. Its web based administration makes phone system management easy. 3CX Phone System eliminates the phone wiring network and allows users to hot desk simply by taking their phone.
The 3CX Phone System consists of the server software (the “IP PBX server”), one or more SIP soft or hardware phones, and optionally includes a VOIP Gateway to allow for calls to be made via regular PSTN lines. The system can use the existing computer wiring (and share the network point with the computer) and can be installed on an existing, non dedicated server. Scale to more extensions simply by adding more SIP phones. Say goodbye to expensive, proprietary, phone system expansion modules!
3CX Product Benefits
Complete phone system: Provides call switching, routing & queueing
Simple setup – Windows Based Phone System
Purchase cost dramatically lower than a traditional hardware PBX
Scaleable – Unlimited extensions and phone lines. No proprietary expansion modules needed!
Web based configuration & status indication – Easy phone system management!
Unified messaging: Receive voice mail via e-mail
Auto attendant (e.g. 1 for sales, 2 for support etc.)
Reduce long distance and inter office call costs
No more expensive proprietary system phones: Use standard SIP phones
Eliminate the phone wiring and make moving offices easier
The 3CX VOIP Client is a small Windows application that allows you to make and receive calls via your desktop phone or using a headset connected directly to your computer. You can see the extension numbers of other users and whether they are available to take calls. Important is that you can use the 3CX VOIP client without having to use the head-set: you can continue to use your desk based phone if you prefer.The 3CX VOIP client ships with all editions of 3CX Phone System, including the Free edition. However, in the Small Business, Pro and Enterprise editions, the 3CX VOIP client allows you to see the presence of other users on the phone system. In the FREE edition, other extensions appear greyed out.
Add a VOIP provider to use low cost internet telephony for particular calls
Whilst a VOIP provider is not required, you can save on call costs by making particular calls via a VOIP provider. For example, create a rule to route calls to branch offices via the WAN or a low cost VOIP provider.
Manage lines via the Line Management screen
Via the line management screen, you can quickly make changes to your line configuration. For example, if you wish to route a particular inbound number to a different extension number or mailbox, just click on the line number in question and change its settings. The changes will take effect immediately.
3CX Call Assistant
This utility is installed on the users desktop and allows users complete call control, as well as extensive presence and queue information. 3CX assistant works in tandem with a software or hardware IP phone, or even an analog phone (using ATA or FXS Gateway) and gives users the ability to pick up, divert, transfer and park calls with a mouse click. Drag and drop is also supported.